Frequently Asked Questions (FAQs)

Below is a list of the questions that we have been asked most by our users since Professional Investigator was first released. You may find that someone else has come across exactly the same problem as you, in which case the answer's probably here! Simply click on any of entries to read the full text.

If you want to search the FAQs, just type the word or words you are looking for into the box below, and click Search FAQs.

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FAQ034	How do I set up PI to run on a network?
FAQ033	Can I use Professional Investigator on my laptop/notebook as well as on my desktop PC?
FAQ032	How do I register the product I've bought?
FAQ031	Can I send an instruction sheet out to my agents?
FAQ030	Do you recommend Windows NT and Windows 2000?
FAQ029	Why do I get an error saying, 'PI_MAIN has caused an access violation in WOW32.DLL...' in Windows 2000?
FAQ028	Why do I get an Application Error or General Protection Fault (GPF) when I try to mail-merge in Windows NT or 2000?
FAQ027	How does Professional Investigator handle invoicing?
FAQ026	Why do I get an error while trying to use the shopping cart?
FAQ025	Why do I get an error when filling out the download or support web-forms? Is this my Firewall?
FAQ024	Can PI link to Corel WordPerfect or Lotus Word Pro Instead of MS Word?
FAQ023	Can I get my money back if I change my mind?
FAQ022	Why is Professional Investigator written in Clarion, not MS Access or Visual FoxPro like other programs I've heard of?
FAQ021	Is it safe to use my credit card on the Internet?
FAQ020	Do I have to buy online with a credit card?
FAQ019	How does your shopping cart security work?
FAQ018	Who am I buying the software from?
FAQ017	What is the yellow padlock icon in the bottom of my browser window?
FAQ016	What other software do I need to run Professional Investigator?
FAQ015	Does Professional Investigator work with a Palm or other PDA?
FAQ014	Is Professional Investigator a 32-bit program? (What does that mean anyway?)
FAQ013	Why does the Trial Version say 'Trial Expired' when I've only just downloaded it?
FAQ012	Can I run Professional Investigator on an Apple Macintosh?
FAQ011	How do I change the registered name within Professional Investigator?
FAQ010	I tried to download the program, but all I got was a PDF file - what's that?
FAQ009	What is the password for the Trial Version?
FAQ008	What does 'Concurrent User Limit Exceeded' mean?
FAQ007	Is Professional Investigator Millennium (Year 2000 or Y2K) Compliant?
FAQ006	Can I get a virus from a cookie?
FAQ005	Do cookies enable 3rd parties to get private information from my computer?
FAQ004	Your SoftwareStore uses 'cookies'. What are they?
FAQ003	What happens to my data when PI's evaluation period expires?
FAQ002	What if I've already downloaded the demo and want to buy the full product?
FAQ001	When should I buy PI?

These FAQs are updated constantly, so remember to check this page again if you have a problem - chances are we'll have already published the answer!

Please e-mail any comments about this site to webmaster@pi-software.com

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