Support FAQ Index

Frequently Asked Questions (FAQs)

Below is a list of the questions that we have been asked most by our users since Professional Investigator was first released. You may find that someone else has come across exactly the same problem as you, in which case the answer's probably here! Simply click on any of entries to read the full text.

If you want to search the FAQs, just type the word or words you are looking for into the box below, and click Search FAQs.

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FAQ034

How do I set up PI to run on a network?

FAQ033

Can I use Professional Investigator on my laptop/notebook as well as on my desktop PC?

FAQ032

How do I register the product I've bought?

FAQ031

Can I send an instruction sheet out to my agents?

FAQ030

Do you recommend Windows NT and Windows 2000?

FAQ029

Why do I get an error saying, 'PI_MAIN has caused an access violation in WOW32.DLL...' in Windows 2000?

FAQ028

Why do I get an Application Error or General Protection Fault (GPF) when I try to mail-merge in Windows NT or 2000?

FAQ027

How does Professional Investigator handle invoicing?

FAQ026

Why do I get an error while trying to use the shopping cart?

FAQ025

Why do I get an error when filling out the download or support web-forms? Is this my Firewall?

FAQ024

Can PI link to Corel WordPerfect or Lotus Word Pro Instead of MS Word?

FAQ023

Can I get my money back if I change my mind?

FAQ022

Why is Professional Investigator written in Clarion, not MS Access or Visual FoxPro like other programs I've heard of?

FAQ021

Is it safe to use my credit card on the Internet?

FAQ020

Do I have to buy online with a credit card?

FAQ019

How does your shopping cart security work?

FAQ018

Who am I buying the software from?

FAQ017

What is the yellow padlock icon in the bottom of my browser window?

FAQ016

What other software do I need to run Professional Investigator?

FAQ015

Does Professional Investigator work with a Palm or other PDA?

FAQ014

Is Professional Investigator a 32-bit program? (What does that mean anyway?)

FAQ013

Why does the Trial Version say 'Trial Expired' when I've only just downloaded it?

FAQ012

Can I run Professional Investigator on an Apple Macintosh?

FAQ011

How do I change the registered name within Professional Investigator?

FAQ010

I tried to download the program, but all I got was a PDF file - what's that?

FAQ009

What is the password for the Trial Version?

FAQ008

What does 'Concurrent User Limit Exceeded' mean?

FAQ007

Is Professional Investigator Millennium (Year 2000 or Y2K) Compliant?

FAQ006

Can I get a virus from a cookie?

FAQ005

Do cookies enable 3rd parties to get private information from my computer?

FAQ004

Your SoftwareStore uses 'cookies'. What are they?

FAQ003

What happens to my data when PI's evaluation period expires?

FAQ002

What if I've already downloaded the demo and want to buy the full product?

FAQ001

When should I buy PI?

 

These FAQs are updated constantly, so remember to check this page again if you have a problem - chances are we'll have already published the answer!

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